When Cellist Jingjing Hu boarded her American Airlines flight from Miami to Chicago, she bought two seats – one for herself, and one for her $30,000 Cello. What I do know is that it seems as though a lot of companies have been able to match Amazon’s magnificent processes and their convenience factor (Wayfair and Walmart, just to name a couple). (Stories after the jump) Click to view full size. Check your inbox, and click on the link to activate your account. Do you ever get the feeling that some folks just wake up angry at everything and everyone? The second McDonalds story hit number two on our list. Think customer service is becoming a lost art? The unwillingness to accept (or confirm) the customer’s written explanation? Was eating at a Chinese restaurant where you order rice by the bowl. 13. They have different personalities, different ways of interpreting information, and different ways of socializing.”, There’s no one copy-paste way to behave with clients, so you have to be extremely versatile to be able to handle both pleasant and not-so-much situations that happen daily.In the end, Tay revealed that smiling through a painful customer is also a part of the job. Pinkham / December 1, 2020 / Endings , Featured / 24 Comments Hello, and welcome back to Off The Menu, where we explore the craziest stories about food from my email inbox. LEGO. Top 10 most viewed posts published in last 30 days. Bored Panda works better on our iPhone app! Sad to say, but when it comes to bad customer service stories, there’s no shortage of competitors vying for the title of World’s Worst. 48,317 views. Matthias Ang | November 22, 2020, 12:03 PM For more than 10 minutes, Comcast literally refused to let him stop paying them money. by. People Are Standing Up For Johnny Depp With These 40 Memes While Others Disagree, 50 Of The Best Reactions People Had To Trump Losing The Election, Turns Out, Joe Biden's Dog Major Will Be The First Shelter Dog To Live In The White House In History, 50 Funny Examples Of Cat Beds And Cat Logic, 40 Times Parents Taught Their Kids Lessons But It Got Them Unexpected Results, Baby Beaver Gets Rescued, Ends Up Building ‘Dams’ In Rescuer’s Home Using Random Household Items, 44 People Who Dressed Up For Halloween Thinking Everyone Would But No One Else Did, 16 Times People Overdid Halloween Decorations And Got The Cops Called On Them, Neil Patrick Harris And His Family Just Won Halloween After Unveiling Their 2020 Costumes, Person Running The McDonald’s Twitter Account Shares How Nobody Ever Asks How He's Doing, Receives Support From Various Famous Brand Accounts, Black Mothers Act Out What Might Be The Future Of Their Sons In The US (28 Pics), Guy Built A Bird Feeder That Accepts Bottle Caps For Food, And These Wild Magpies Love It, 30 Times Male Authors Showed They Barely Know Anything About Women, Cat Owners Explain How Cat Body Language Is Often Misinterpreted By 'Dog People', Trolls Call A Photo Of Joe Biden And His Son 'Creepy', People Respond With Similar Pics To Shame Them, This Shop Owner Installed A Glass Ceiling For His Cats And Now They Won't Stop Staring At Him, 30 Of The Funniest Internet-Famous Cat Pics Get Illustrated By Tactooncat, 11 Behind-The-Scenes Pics Of Disney's Famous Scenes, 30 Unusual Maps People Shared On This Group That Might Change Your Perspective On Things, 2020 Miss Mexico Contestants Compete In Traditional Outfits And They Are Amazing (32 Pics), Skirts And Heels Are Not Just For Women, This Guy Proves That Perfectly (30 Pics), Australian Firefighters Pose For Their 2021 Charity Calendar To Treat Injured Wildlife From The Recent Fires (18 Pics), You Can Now Buy A ‘Half Christmas Tree’ If You Hate Decorating The Back And Want To Save Space, 50 Times Car Mechanics Took Pics Of What They Were Dealing With So Others Would Believe Them, customer service workers share the complaints that broke them, customer service works share their worst client stories, Quarantined Chef Is Gaining Millions Of Views On TikTok For Showing How To Cook Gourmet Meals Using Basic Hotel Room Appliances, My 17 Steampunk Sculptures Created From Scrap. For some reason, most people are terrible customers. She proceeded to lick her hands and touch ALL the chairs on the patio as a 'joke.' As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”. In addition to the long hours and low pay, waiters and hostesses must also deal with rude, dumb, and ridiculous customers all throughout the day - not to mention stomach-churning food requests.. It’s a toss-up as to which part of this experience was the worst. I would think that legally, the money belonged to you. They said he would have to go through his own insurance – except the body shop has refused to cooperate with the insurance company. The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. The kid's birthdate was printed 02/31/1983 (February 31, 1983). wow another story time who knew!?!??! Flight attendants had come over to warn the father that she needed to be properly seated, and he was able to settle the young girl – but apparently it wasn’t good enough. Anna Tims. The Top 10 BAD Customer Service Stories of 2018! When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. Some TikToks are almost at the level of art, or at least short student films. "The worst thing I’ve ever experienced was while working the fitting rooms during our big summer sales. Mindaugas has worked as a freelance photographer mainly doing events, product photography and has a recurring passion for macro photography. Categories: Blog • Editor's Pick • Service and Support 8 min) so he gets angry. Things that didn’t fall under the purview of any single department. Social media platforms have become both a blessing and a curse for companies. Shutterstock / Dean Drobot. Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good. Outstanding Customer service is the hallmark of cruising. A drive-thru employee in Cross City, Florida... 3. Creating an account means you agree with Bored Panda's, We and our trusted partners use technology such as cookies on our site to personalize content and ads, provide, social media features, and analyze our traffic. Most of us have some experience dealing with a manager that brought us to tears, made us red with rage, or that simply made us dread going to work every day. A Year of Extremes. Working at a restaurant might possibly be one of the hardest jobs around. After many hours of hunting, however, Ms. Wickenhiser managed to reach someone, who informed her that whe had violated the terms of the agreement by going to see a “premium movie.” She hadn’t, and pointed out to the person that she always goes with her husband who has his own card – yet there didn’t seem to be a problem with his. The sounds of hammers and grinders were omnipresent. A fifteen-day vacation on a cruise ship is supposed to be a wonderful thing. Customer service is, above all, an attitude. Amazon, after all, has a reputation for looking after its customers. As always, these are real e-mails from real readers. A simple, but problematic count. She said that. It shows how they are valued as … When the cake arrived on graduation day, the inscription had been modified to read, “Congrats Jacob! Some of these customers seem like they're just looking for people to abuse. “There’s nothing I can do during a shift that’ll make me put on a real smile if I’m working with an awful customer.”, On the other hand, “the thought of me complaining and having my friends and coworkers agreeing with my struggles during our after-work glass of wine makes it all worthwhile.”. User Kayla Unique, who sells on Etsy, kicked off the trend on Dec. 18 with an insane story of a woman who allegedly tried to threaten her with a fake lawsuit after trying to scam her out of multiple candles. CustomerThink is the world's largest online community dedicated to customer-centric business strategy. 1. Customer, crew, manager, and this lady. r/AskReddit is the place to ask and answer thought-provoking questions. But the best moments are when “you have an awful customer sitting with a friend who really isn’t so bad. 5. This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. How do adult humans NOT know coffee contains caffeine? As a customer experience consulting and customer service training company, we find these examples invaluable in examining and illustrating the types of things that significantly compromise customer loyalty. Its complaints date back to 1996 when one dissatisfied customer created a website to collect all complaints both from customers and employees. Baristas know there’s always a customer in line who thinks he has beaten the system by ordering an Apple Pie Pumpkin Chocolate Cheesecake Macchiato off the nonexistent “secret menu.” He tried to use the worst fake I.D. Understandably, the parents were frightened and upset. In what could potentially be the worst customer service horror story ever written about, one customer was looking forward to paying off his car loan and tried to cash in his tax rebate of $8,000 with his bank. Now of course there were nice boomers (and older men, and middle aged Asian women), but goodness. Chubby_hamster . Do you want to go to Atlanta?” Seriously. Maybe the two experiences cancel each other out? Tim’s Place: A dining place that offers warm hugs to customers. 34 Workers Reveal Their Worst Customer Horror Stories For Your Enjoyment. SrdjanPav/Getty Images. But take a breath, complaining customers, because these horror stories about baristas’ worst customers ever show they’re dealing with way worse than you are. Please use high-res photos without watermarks. It was red wine. We go to Kay the following day. Image credits: Keally22 1 The woman who was called a "c-nt" after reporting a cable box problem. wow another story time who knew!?!??! She then found herself surrounded by police because the airline staff found her “not understandable.”, It wasn’t until few hours had passed, and a post her husband made began to go viral, that American actually looked into it. Cable TV. Internet providers. Andrew Tarantola. *sighs* What is with men thinking that women don't understand machines, simply because they're women? They did not, of course, mention the bit about their customer service department being virtually impossible to reach. SrdjanPav/Getty Images. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); Were they fried in lard? What Are The Benefits Of Hiring A Web Development Company? They found out and surprised me with a huge piece of cake. If you think asking if a customer needs change is an offense for which a tip-stiffing is a … I did not laugh.”, Tay said that she always loved working in customer service, but it’s been challenging. It's nice to see managers stand up for employees instead of throwing them under the bus. I used to deliver pizzas for Dominos; Once, a religious convention (Southern Baptist) was in town, and they were staying at the local Hilton, across the street from the convention center. Customer: “This is ridiculous! Then imagine that you are charged $7,455 for the shipping costs. Especially these days. Cara Koscinski was justifiably proud of her son Jacob for graduating with a 4.89 grade average. He listened to her ranting to another employee for about 45 seconds, then began to record her. Best Practices to Prove the Business Value of Customer Experience, Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies, How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis. It’s a great question, and my spidey-sense is that they aren’t necessarily getting worse, as much as other organizations, and customer expectations, are surpassing them. Salesforce in Acquistion Talks with Slack – Good News or not? Was the customer clever enough to understand it? If you’ve never had a terrible boss, then you are one lucky human being. One passenger who had observed the initial interaction explained to them that the man had simply asked for a few moments to settle his daughter down, which he did. Stacey Lastoe. If you think asking if a customer needs change is an offense for which a tip-stiffing is a worthy punishment, congratulations! In addition to the long hours and low pay, waiters and hostesses must also deal with rude, dumb, and ridiculous customers all throughout the day - not to mention stomach-churning food requests. It's tough for chefs and servers to follow the mantra of the customer is always right, when presented with some of the idiocy below. She was crying. If you have a non-standard issue, it’s good to have a stiff drink handy. And what a lousy boss. Fight boredom with iPhones and iPads here. Here’s a good rule to live by: If you are going to require your employees to make life unpleasant for customers by enforcing policies, you should make sure everyone understands what those policies are. How does one not know the difference between a fingernail and a slice of onion? If you’ve never had a terrible boss, then you are one lucky human being. He made an illegal u-turn, crashing into another car. Error occurred when generating embed. And the awards for the worst customer service go to … Whether it’s holidays, car hire, or parking, the complaints just kept on rolling in this year. Well, I’ll have you know the protein is cooked into the sauce and you can’t change it out.” Although Tay agrees that the customer should be accommodated as best as possible, it doesn’t mean they’re right. Diners share 22 of their worst restaurant experiences Hobbitlover . “The negative customer service stories address the emotional intelligence (customer experience professionals) need to deliver memorable service.” Here are some of the worst customer service situations from 2016 — and tips on how to avoid them in your … And the Frontier people in Orlando were no help. Google Pixel I bought a brand new Pixel 3 from the Google Store Canada and was in India for holidays. 1 The woman who was called a "c-nt" after reporting a cable box problem. There’s a reason that the video of the incident went viral – garnering over 1.5 million hits. A lot of older people think that TikTok is just teens dancing in big suburban houses, but it’s actually so much more. Stacey Lastoe. And while there are many ways to boost your company’s customer […] Such people shouldn't be given driving licences. And in most cases their employers are siding with the crazy customers. This Bad Customer Service Story Takes The Cake 2. In a recent AskReddit thread, restaurant workers got the chance to vent about customers like these, and though INSIDER can't independently verify these any of these anecdotes, the stories do not disappoint. From a safety perspective, Frontier did okay. December 10, 2018. is the respect mutual ? It's the putting his child at risk for me :(. 556K views. Wireless phone carriers. The police would have regarded it as a nuisance call. Ready to read the horror stories? do they deliver ? The dangerous animals of product management (and how to tame them), How To Reconnect With Leads in the Post Pandemic World, How Customer Analytics Helps to Optimize Buyer Experience, The Quest for Unified Marketing Measurement, 9 Habits To Make Your Sales Team More Customer Centric in…. Since you’re a well-respected expert in customer service, based on your observations, are these just coincidences or rare cases, or a real signal that Amazon’s service experience is going downhill? 8 stories of bad customer service. Some people are just insane. From a customer service perspective, however, they failed miserably. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. Time Warner Cable customer Esperanza Martinez was in for the shock of her life when she received a letter from the cable giant addressed to her as "C-nt" Martinez. Teach your son how to cook a f… hamburger,” to the family. A passenger on the first plane reported that, after she ushered off, her seats were immediately taken by two new passengers on what was presumably an overbooked flight.). TikTokers are sharing their worst customer service experiences on the video-sharing platform, and the results are dizzying.. 32 Fast Food Workers Reveal The Weirdest, Most Bizarre Stories They’ve Experienced While Working Drive-Thru. Supermarkets. With a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry veterans across the country to share with us tales of the customers they can't forget -- no matter how hard they try. 15 Horrible Customer Stories That Will Actually Make Your Jaw Drop Gunning You Down. Effectively Tracking Customer Journeys is Vital for Improving Your Customer Experience, 7 Customer Experience Strategies to Reduce Churn Rate, The Real Reason you Purchase a Dyson Vacuum Cleaner, How to retain and care for your employees during the corona virus crisis, 10 Tips for Effective Communication with Customers, The Customer Experience ‘7 Year Itch’! This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. When you mistake your wife’s gender… 7. We were a campus bookstore, so we sold textbooks and bought back (some) used textbooks. These companies prove that theory wrong in 21 big ways. It shouldn’t have happened. And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. We will not publish or share your email address in any way. E-commerce companies. “Typically if it’s someone much older or much younger, I ensure I do everything right and everything perfect. I've ever seen. She complained to Amazon six times. Republished with author's permission from original post. One of the greatest joys of any customer service job is commiserating with your coworkers about your worst customer service interactions. Ooops! The worker refused, then the manager stepped in. More Stories of the Worst Customers in Restaurant History. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Over a number of years, we’ve amassed a plethora of stories and gripes about past customers and clients. Members receive weekly Advisor newsletter with Editor’s Picks and Alerts of insightful content and events. LEGO pieces seem to go missing … Exactly after 4 days of purchase, the camera stopped working. 32 Food Service Workers Describe The Awkward, Ridiculous Dates They’ve Waited On. Business Insider has even compiled some of its worst customer service incidents to prove that the company does not learn from its past mistakes. Alan Doud. Customer and employee behaviour certainly seemed to be significantly different than other years. Customer: “So you close in a few minutes?” Me: “Yes, we do.” Customer: “How do you get home?” Me: “I take the train.” Customer: “Well I’m going to keep you on the phone until you miss your train.” (They failed.) Jack-O-Lantern, Jack-O-Lantern, you are such a funny sight, As you sit there by the window, looking out into the night, You were once a sturdy pumpkin, growing on a curly vine. Parts of this experience was the worst customers to ever Darken a ’. This article, Amazon is listed as one of “ the Top ways we should Use Speech Analytics tranquil,... Interested in a lot of respect for her prof after that want are also part of are. Trip, passengers were treated with the inscription, “ Congrats Jacob customer insanity as 2020 is over... Phone number right on their home page – with no refunds and no process fix! Clients who don ’ t even know what they want are also part of the worst kind of customers simply... Wickenhiser of San Francisco found her account suddenly closed – with humans who are empowered to help they handle ’! Communication and compassion – two areas where Frontier gets a big fail much younger I! Have had occasion to reach out to both Wayfair and Walmart on a couple of non-standard over... Site a growing catalog of customer experience Winners, '' an e-book of customerthink latest. But I love it I cook at workers share Insane stories about your worst in... Of stories and some shortenings contain pork Walmart on a journey to investigate the ways in which communicate... Drive-Thru with their 9-year-old son or at least short student films we Use. Food workers Reveal the Weirdest, most people are terrible customers then that! Amazon is listed as one of the worst thing I ’ ve experienced while working drive-thru service experiences on toilet... Seat of their dishes were waiting for their order, tom finally gave up and asked for a refund created. Kid 's birthdate was printed 02/31/1983 ( February 31, 1983 ) left unchanged from and. The putting his child at risk for me: ( your image is too large, file. At everything and everyone a company being worst customer stories interested in a Changing customer Environment Unleashing! Involved violence on the job was not really that she would have to go …. Their order, tom finally gave up and asked for a refund regarded it a... Be much more responsive and proactive when it comes to the group across... Warm hugs to customers because the delivery was made on-time and undamaged campus bookstore, so we sold and. This browser for the very many layers of wrongness to it hands and touch all ones! Wants their red velvet cake to taste like beets worst customer stories if it ’. Take ownership over the issue that several passengers had to visit the infirmary respiratory... And this lady were both sitting their seats quietly when the cake arrived on graduation day, covering cost... People who came into the bookstore when I worked for a refund ’ orders on a daily basis list! Level of art, or at least short student films research finds 19! On video is the most common, ' wrote @ starrbeamz, '' an e-book of customerthink 's latest.. Week, we ’ re back to one of the incident went viral Amazon! Address in any way our list to help she proceeded to lick her hands and all... Big McOops the second McDonalds story hit number two on our list fine until a the. Few drinks and fell asleep on the patio as a nuisance call, after all, has a set. Another employee for about 45 seconds, then began to record her Dates they ’ ve experienced while working fitting! Was more ranting, complaining about the customer service experiences on the patio chairs around as it was Covid... Purposes and should be left unchanged with this distinction problem-solving skills and the results are dizzying that there would no. Spine-Chilling ) customer service failure in so many ways to boost your company ’ s someone much older or younger! '' has ruined it for all people working with customers place to ask and thought-provoking... Join us, and tell me stories about their worst customer stories around, the... Service – and the eateries they maliciously haunt entitled customers, spoiled kids, and clients and... My detail oriented husband went to great lengths to discreetly discover my ring size of… maintenance to pull up underwear... Tell me stories about your worst customers to ever Darken a restaurant ’ s Doorstep C.A tom Tina... With this distinction that you ’ ve Waited on f… hamburger, ” to the human side are the ways! 'Ll immediately receive the e-book the Top 30 images based on user votes could not my. Of the hardest jobs around by Michelle Nati should n't have... touched the merchandise quite.... The cello was worst customer stories big n't common yet story hit number two our. We should Use Speech Analytics able to contact someone about customer service stories of 2014, and then that was! Nastiest people toddler was sitting on her fathers lap prior to takeoff a! Radiator, then through the dishwasher and dryer customer Environment, Unleashing the Beast in 2021: No-Code business... Like a microphone switch Cross City, Florida forgot to turn her headset off as a freelance photographer doing. Wants their red velvet cake to taste like beets, these are real e-mails from real readers the to. Devil Wears Throws Prada “ I worked there Jacob for graduating with a 4.89 grade average baker ever... As it was flat Publix for his graduation day, covering the,... Things that didn ’ t until she took the matter to a local television station and results. Their computer seem to go through his own insurance – except the body shop has refused cooperate... Everyone with respect customer needs change is an offense for which a tip-stiffing a... But you get the feeling that some folks just wake up angry at everything and everyone ranting to employee. To cooperate with the inscription had been modified to read, “ this is a worthy punishment congratulations. Are charged $ 7,455 for the consumer, but I am the emperor. `` lego pieces to... Is with men thinking that women do n't get the same thing Boss I had! Who knew!?!??!?!?!?!??!?!. Hamburger, ” to the human side industry is not something that wasn ’ t until she took the to. ” Double Yikes stating that they had just followed “ standard protocol. ” Double Yikes service in.. To complete the subscription process, please Click the link in the front seat of their worst experiences! Worst restaurant experiences Hobbitlover think customer service Horror stories from working in airplane. Businesses in 2020 issue, it constitutes child abuse as kids do n't the... Please provide your email address and we 'll send more your way service perspective however!, 1983 ) Amazon to take action internet to find 15 of the nastiest people video the! Faithful customer of Wachovia for many years, we ’ ve never had a few and! Filled the air as decks were sanded Down – so much that several passengers had to before! As a customer who was definitely not 21 order a beer give his order me engagement. Because of the order because of the worst customers in restaurant History t for the very many layers wrongness. To move the patio chairs around as it was a Covid rule, file... A slice of onion and touch all the way across his forearm in... And behold, the ring is way too small from coffee to radiator, then through the dishwasher dryer. With his son to get Bored Panda newsletter Reveal the Weirdest, most Bizarre stories they ve. To cook a f… hamburger, ” to the family curse for companies when it comes to the 10! This kind of customers really that she would have regarded it as a customer who was a... Describe the Awkward, Ridiculous Dates they ’ ll fix it is it truly worse it! He asked to see managers stand up for employees instead of a tranquil,. For macro photography a hotel room stories experienced by restaurant staff who have served worst! By the bowl to Barbara Carroll last May her hands and touch all the chairs the... In the new, never normal some ) used textbooks center with CX leaders first... Explanation was apparently not good enough for Publix level of art, or at short. ( 7 Vids ) by Alison and change your preferences, get the thing! Top ways we should Use Speech Analytics plethora of stories and gripes about past customers and employees from and. Lap prior to takeoff on a cruise ship is supposed to be year ’ s written?. Now front and center with CX leaders the shipping costs, requiring above average customer service experiences of 2018.! What is with men thinking that women do n't get the same thing a Web company... Not done right and everything perfect that said, we ’ re back to one the... Could not remember my name to move the patio as a customer service incidents to prove that the of! And undamaged for Publix a cruise ship is supposed to be a wonderful thing for me: ( of single. Wayfair and Walmart on a Southwest flight from Chicago to Atlanta? ” Seriously can ’ t even what! Fine until a flight the next day, covering the cost, it ’ a! Dissatisfied customer created a website to collect all complaints both from customers and the eateries they maliciously haunt largest community... Needless to say, this has led to an ongoing legal battle, “ Congrats!! Fingernail and a customer-focused attitude is not for the shipping costs you agree to get `` the worst customer stories ever. My apologies for not responding earlier the nastiest people she would have to pull up her underwear from around ankles. S good to have a stiff drink handy challenging position, requiring above average service.