5 of them quickly give me their order. Understand?”. I'll just have an Angry Orchard. New owners bought it this year and the store has been liquidating. I explained, again, we don’t have any potato besides mashed, and I could not accommodate their requests as we have a limited menu. So next they ask for Chicken Parmigiana (which we’ve never had), so squatted down next to the chair so our eyes were at the same level and said, “Look at me. Best Buy Customer Service Experience Short Walked into best buy with my dad to pick up a new Echo Dot, and a digital antenna for our TV (we stream our movies … The lady kept asking if the iced tea is cold, and I kept repeating that it's "iced" tea, because it was just too funny to pass. This includes things like (but not limited to); I approach a table of six young women, welcome them, and give the speech about how all the beer is brewed in house. Does that work? r/talesfromretail | The Customer is Always WRONG | Reddit Cringe | Tales from Retail! Her: Ok just give me whatever I had the last time I was here. ** My experience doesn’t feel real unless I share it. Depending on the newspaper, people placing ads could have anywhere from 20-30 words in their ads for free, with additional words costing anywhere from $1 to $3. A previous agent told the CH that he'd need to talk to talk to the LO about that, problem is the LO is claiming that they don't see any withdrawals and accuse the caller of lying. The worst part about customer service is realizing how dumb some people truly are. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls I brought up her ad, and saw a note indicating that the most recent time her ad had been renewed, it had been renewed for free, but the next time it was renewed, it either needed to be re-worded to fit the constraints for a free ad, or payment needed to be secured to run it again. A places for customers to vent and rage and even smile about their customer service experiences. Like I said, all the beer we serve is brewed right here (gestures to the giant fermentation tanks.) A guest asked, "is your food organic?". This happens on a regular basis: Actual conversation I had working in Subway's drive-thru: Me: Welcome to Subway, what can I get started for you? I worked in a finer dining establishment a few years ago during Thanksgiving Day. Nothing else. Please renew my ad and if it doesn't run, I'll throw myself out the window.". Do you have the Sam Adams pumpkin ale? I started issuing refunds willy-nilly, but then things got really freaky. One day, I get a call from a sweet little old lady who wanted to renew her ad. That's the best honestly, the best one I got was with iced tea. I used to work at a place with really popular soups. Iditarod . Man America is lazy, More posts from the TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, Press J to jump to the feed. At my station, I had a Pinot Noir and a Chardonnay. Me: I'm sorry, the Merlot isn't part of this event. She handed me some extra cash on top of the generous credit card tip. Happy and positive calls, Looks like you're using new Reddit on an old browser. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. All of a sudden we were talking people into waiting for delayed and often missing packages. I’m glad one of her friends called her on it since we can’t do anything. Before I had a chance to tell her that her ad exceeded the maximum number of words for a free ad and that we'd either have to edit the ad down to the word limit or she would have to pay the fee to renew the ad in its current state, she hung up. We offered it in 2 sizes: the cup and the bowl. Everyone wants to check on their older loved ones during the pandemic. Additionally, our procedures required that upon bringing up their ad, we were to read the ad back to them before we could proceed. Note: Some Reddit tales have been edited for brevity. When someone placed or renewed an ad, they had to approve the wording of the ad before we could submit it and end the call. I’m surprised I wasn’t fired. Filter by flair ... Tales Only. "Yes", I replied. 11 Servers Share Tales of Customer Revenge . We have our own pumpkin ale that I think is delicious though. So in the before times, I worked at a local craft brewery. Share on LinkedIn. If you're looking for something similar to a bud, we have a helles lager I can grab you a taste of. Medium. The recipients of these items have to learn to do basic procedures to even use our product, but we aren’t supposed to teach people how to double tap or open a file or hit return to go to the next line. Everything went final sale—no more returns—and prices fell to rock-bottom. Or to tell them I can’t provide such a fundamental or lengthy level of training? At the virtual water cooler, there was talk about how “spoiled” the customers were and how “stupid” an employee was if she “gave them what they wanted.”. Reddit Tales brings you the most entertaining and funny stories from reddit. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. Her daughter eventually yelled at her: MOM ITS ICED TEA!!! This is embarrassing!” I apologized to her for any embarrassment I may have caused, and made sure she got a free cocktail and dessert. Me: I have a PINOT NOIR and a CHARDONNAY. I once had a lady announce to me she was a vegetarian, then proceeded to order spaghetti and meat sauce (on the side). Fine Dining Restaurants. 331k Members No more gift cards. I was having a particularly grump afternoon. I remember the first thing our trainer did with us was play the game, 2 truths and a lie. Why would I know what that was? TFTS is for tales of providing support, not the reverse. Me: confused Yes, sir, did you want both of these sandwiches to be pastrami, or -, Me: Yes, sir, we have pastrami, I'm just trying to clarify your order -, Me: stands in confusion because I'm not sure if I'm being pranked or not, Customer: OMG YOU PEOPLE ARE MORONS peels out of the drive-thru, Subway has a drive through!? ", "What kind of cheese comes on the Ham 'n Swiss sandwich?". Lawless . I know it's anti-climactic, but I doubt she followed through on her threat, but I like to think that some old lady tossed herself out the window because her personal ad wasn't renewed. Unfortunately, our registers don't allow for that. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls 254k. Add to my interest. She ordered a ginger ale. I briefly considered re-wording the ad and submitting it, but remembered that we weren't supposed to do that, so instead, I followed procedure and abandoned the transaction. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! I do have a high feedback score because I actually care, but I know I’m eventually going to get ‘counseled’ on it again. My fave was ‘can I get a bowl of the chicken and bacon soup but vegan?’ .... no. So I just had a call where the Caller is wondering where all their money went, so I look and it seems that the local unemployment office just took the money back off the card because it hadn't been activated. Moronic and stupid things callers say Customer Service. Press question mark to learn the rest of the keyboard shortcuts. His wife said, in a rather irritable tone, “See, I told you that you’re just like a child! This drives me crazy. Any tips on how to ease people over to our website’s user guide when they have basic questions? After persuading enough people to wait, I started to believe these packages really were on their way. I just wish they also took the time to teach them how to use their gifts. 11 Servers Share Tales of Customer Revenge . We dealt with the fallout. No you cannot. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. Me: Either size can be sold to-go, so would you like the cup or the bowl? The worst part about customer service is realizing how dumb some people truly are. I forget the actual wording of the ad, and how many words her ad contained, but it did exceed the number of words for a free advertisement. Thanks to Reddit we know the answer to these questions because a group of servers have got together to share their worse customer experiences and best customer revenge stories. I once had a customer ask me “Is the chicken sausage pizza vegetarian?” He was serious. The 6th friend orders a Budweiser. Me: Sure, are those both of those going to be pastrami? Me: Well what size would you like? Online. Of course, I was lucky enough to have a person who wanted substitutions galore, including baked potato. I had that last week and it was so good! That’s a “fake giftcard.” Me, slightly annoyed: Ma'am, we don't carry Sam Adams. Her: Oh that's okay. This involves splitting up your long posts into paragraphs, and proper punctuation and grammar. So in the before times, I worked at a local craft brewery. The day after Christmas is always busy, but this year there are going to be thousands of elderly people whose kids bought them a smartphone or Kindle. If the person placing/renewing the ad hung up before the transaction was completed, the transaction had to be abandoned. Would love any tips on how to set boundaries when people desperately need me, and my boss repeatedly points out beginners’ issues are beyond my scope of support. There are lots of menus. I don't know what that was. About two decades ago, I worked for a call center that took personal ads for multiple newspapers throughout the country. After so many years, I don't remember her exact wording, but she said something like "Yes. Enjoy these tales of awkwardness from Zoom holiday office parties . I’m glad to spend the holiday with you today! I used to work at a college dining hall that served pizza by the slice. We should consult our supervisors if the customer demanded a refund. Ridiculous caller demands The call center company was working for a failing major retail brand. https://reddit.com/r/TalesFromTheFrontDesk/ launch Press question mark to learn the rest of the keyboard shortcuts. As per our procedure, I read her ad to her and asked if it sounded correct. Moral support after dealing with awkward and difficult callers The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The company has been begging us to sign up for overtime tomorrow. Come explore the horror stories from r/ talesfromretail . For example, if you’d like a baked potato today, I am sorry but we have used every potato to make our delicious red skinned mashed potatoes.” This was a standard, every table, every time. Mostly, I chose to do refunds. If you are receiving, not giving, technical support (even positively), then this is not the right subreddit for your post. Alaska News . Her: Oh no never mind. I used to work at a winery. Created Feb 5, 2013. There's also tabletop menu things on every table. I was not a good liar and I thought this meant I passed. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Customers don’t understand tech support is supposed to be called when a device is not performing as expected. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. So you have to listen to me, or go hungry. Everything except for water, ginger ale, and coke is made right here in house. Everyone received their tech-related Christmas presents today. This week on Under The Influence, an encore broadcast of one of our most requested episodes from last season: "Tales of Customer Service." Her: Hi I'd like to order some soup, how much? So in the before times, I worked at a local craft brewery. Science. All content . I feel terrible because I know many of them don’t know how to search the web. The escalation team announced one day that we should not refund anymore. ... Share on Reddit. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Now pay attention! Also, I have dairy, nightshade and gluten allergies. Find more subreddits like r/talesfromcallcenters -- **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! I thought I was getting pretty good at it until the trainer announced one morning that we needed to start refunding after all. It is not so I can spend hours explaining how to get a free email to create a username to register with a website... My AHT is through the roof. Members. It’s always the old men with the worst malware because they are going to the shady porn sites and clicking on pop-up ads. Items were arriving weeks after they were guaranteed to arrive. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." My restaurant has Pepsi products and our only diet is Diet Pepsi. Call volume was through the roof. I had to inform him that, unfortunately, the chicken sausage pizza is not vegetarian since it has chicken and sausage on it. I never realized how dumb some of the general population were until I started working in a restaurant and hearing questions like "does the seafood tomato cream udon have seafood in it? The company started using Pitney Bowes and domestic orders were taking 3-4 weeks to arrive. These customer service fails are so bad they’ll make you never want to spend money again. We are offering our special holiday menu, with no substitutions. Yesterday was my last day at a call center. The only food I can offer you is what’s on the menu you have in your hands. At first, we were taught the usual: use pleasantries, brand the call, replace when missing, refund if unhappy, notate notate, offer gift cards. Come explore the horror stories from r/ talesfromretail . We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. Oh the joys of customer service. One weekend I was tasked to pour at a "Wine Passport Event". We have a cup and a bowl, Me: We don't medium, just the two sizes: a cup or a bowl. Before I could even respond, her friend snaps and yells "THIS IS A BREWERY, MEREDITH!". 323. I would always greet the table with “Happy Thanksgiving! We also hand out paper menus to every guest. We would have a special menu, with no substitutions, but it was a good menu with the traditional items you would expect to find on that holiday. Come explore the horror stories from r/ talesfromretail . Me: Sorry but unfortunately we don't have Budweiser. 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