This simple question puts the applicant on the spot in the same way they would be while running the cash register. You can check your change using the formula. Good Service 1. For example, occasions may arise requiring the cashier to perform other tasks apart from receiving cash, such as attending to customers, replacing goods in shelves, and cleaning the store. Grocery Cashier is a HTML5 game where you play as a cashier in your very own grocery store with a realistic supermarket cash register, practice addition and subtraction as well as money handling skills. Don't discuss products of … A lead cashier may work with difficult customers in addition to taking payments. So if they look ahead and see you have paused to catch up with a customer or another coworker, they will become irritated. There's always tasks to do in a fun environment. Try to focus on relevant things, such as your experience with similar jobs, or your strengths and abilities that make from you a good applicant for the position of a cashier. He/she should talk politely to customers, and most importantly be a good listener. You don't need to be a pushover, but you're more likely to leave your customer happy and satisfied if you're slower but in a great mood than if you're the fastest cashier ever but snappy and rude. So, it is very important that a person with a friendly disposition handles the cashier desk. This could lead to return patronage and even good relationship. Maintain a positive, cheerful environment, and show your customers everything is under control and you are just fine. No matter the circumstances, do not vent to customers about how long your shift has been, that you haven't had a break in over five hours, how tired you are, or how much your feet and back hurt. These cookies do not store any personal information. Do simply ring up their items, place them in the bag, and thank them for choosing to shop in your store. However, being able to present the transactions in an easy to understand format is also very essential, however, always ensure to stick to the stipulated book-keeping principles. Don't treat customers like you treat your little brother. Peaceful coexistence in the store between the different workers can only happen if the cashier and other workers relate well and develop a team spirit. This website uses cookies to improve your experience while you navigate through the website. Don't repeat the same scripted lines to every single customer. 2. 5. Similarly, if you are a store owner or manager looking to hire a new cashier, these are the qualities you should be looking out for in applicants before hiring one. He/she should always pay attention even to little … The more times you say something the less sincere it seems. Despite the name and the association with banks, it's not only banks that issue cashier's checks. Don't complain about anything. © Copyright Jobs.net. Customers have every right to purchase any personal items sold in your store, and they should be able to do so privately. i would really appreciate some advice on how to be a good cashier despite my shyness. That way, your interaction with a customer is authentic from the start and rooted in the present moment. Do You Prefer Working Alone or as a Part of a Team? What have you learned from those observations? Steps Good Service. These gestures might be little but they may mean a lot to some customers. The work of a cashier primarily entails the receipt of payment for goods sold in a retail store either manually or electronically. Such mistake can even cost him/her their job if their manager is intolerant. Multitasking: Primarily, a cashier is in charge of cash receipt; however, they should have the skill to perform multiple functions together at the same time. She keeps a smiling, professional attitude, even when customers in line to pay are grumpy or when electronic checkout systems malfunction. "The job keeps you on your toes too," she says. A cashier should have good basic English skills, and be comfortable talking to the public. Respectfully tell somebody interested in carrying on a discussion while you're working that you look forward to catching up another time. Talk to your customers. There are also plenty of vacancies available for cashier roles and it’s seen as a level entry role, meaning it should be easy to get a job. Teach Cashiers to Respond to Social Cues To provide excellent customer service in the modern age, cashiers need to be trained on how to respond to a wide range of customers. All rights reserved. This means accepting the reality that some customers prefer a more hands-off approach. 9. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. 11. Job Assessment Tests: How to Top Your Competition. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Most cashiers learn customer service and … Smile and be nice. 4. Continue checking items and working with other customers; the talkative person will figure out you're unavailable. Good cashier training is critical to your business running smoothly. A good cashier ought to be someone who isn’t afraid of numbers. So it’s important to provide comprehensive cash register training for any employee who might process payments. Trustworthiness: Needless to say, a good cashier must be a trustworthy person. The trick is choosing the right ones. Cashier training tips to streamline checkout process. Customers don't like standing in long lines and they want to get through as fast as possible. In this career quiz, there are 10 questions that will give you a pretty good perspective on whether the career of a Cashier is right for you. You can be the best cashier around by developing the right skills. How they answer will give you a good idea about their math skills. Call for backup. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Actually, the task may not be as difficult as many people think. And, when a customer has had a difficult time locating a product, put on your customer service hat and help that customer find the product or receive information about where else the product might be found. “It’s different every single day … But opting out of some of these cookies may have an effect on your browsing experience. Team Player: Like it was said earlier, this job requires a lot of multitasking. Smile and be nice. Cashiers typically work independently, but … 1. Practice a good work ethic — this means always arriving at work on time and with a good attitude, in clean, professional clothes. 10. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Grocery Cashier - click to play online. 12. And the truth is your interactions with a customer may influence whether or not that person chooses to return to your store. Adaptable: Being able to switch between idle and busy periods is also a must have quality for a cashier. Do carry on brief conversations while you also do your job. If they start talking to you that's good. I was doing good until last week, for some FREAK reason my register was $150 short and I got written up. So if the bill was $8 and you gave the cashier a $10, then you got $2 in change. Maybe you will learn something but I doubt you will. How to Learn to Be a Cashier. 3. The cashier should be able to immediately switch to attending to customers when they start coming. And these skills are what shop owners or managers look out for in applicants before selecting the right candidate. Do you have other cashier skills you want to share? Aside receiving cash for sales transaction, he/she may also play some other secondary roles, such as attending to customers inquiries and ensuring that the shop is well stocked and neat. 6. Attentive: A good cashier ought to be attentive. Empathy: Listening attentively to customers is an important quality to have as a cashier. You also have the option to opt-out of these cookies. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! A cashier must be able to communicate clearly with the public. Do hold your tongue if something troubles you. If you've had a bad day, leave it at home and be polite while on shift, even to the meanest... 2. The most important step when trying to become a lead cashier is to excel at being a regular cashier, and there are many ways to do this. Not too stressful. With the right skills, you can be the best cashier around and feel the joy and respect that goes with being the top performer on the job in your department. Being a common kind of job, one may think that getting a job as a cashier would be a piece of cake, but that is not the case, it is as difficult as getting a job as a sales associate, office manager, and other positions. Do make your comment in the box below; we appreciate your contribution, thanks! A cashier has truly done his or job to the fullest when they’ve given customers a reason to return, and informing them of customer loyalty incentives while making sure their needs are met is a great way to make it happen. Tell them hello, and after transaction thank you and have a good day. As a cashier, you have the ability to make a customer's buying experience pleasant or unpleasant. I don't know WHAT the mistake I made was - maybe I gave too much cash on a debit cashback, or maybe miscounted, hell maybe some of my big bills fell out of my till. Attentive: A good cashier ought to be attentive. These cookies will be stored in your browser only with your consent. There are 3 … If something store-related bothers you, particularly, address it away from your customers. Do greet customers when they approach you. Please let us know the good, the bad, and the ugly.$0. By clicking “Accept”, you consent to the use of ALL the cookies. You can add one or two hobbies to the mix, just to show them that you have a life outside of work. Patience: Asides being friendly, the job of a cashier also requires being patient. You could be the reason why a customer decides that she will or will not continue to patronize your store. Enjoy! A conscientious cashier sets the tone for a happy shopping experience for customers. Good customer service takes patience, tolerance and the ability to listen. So, strong numerical skill is required to perform this job flawlessly. The cashier should also be able to accept cash or card while putting goods bought by another customer in a bag all at the same time. I just got hired as a cashier @ Whole Foods a month ago. An employee offered the following mantra on the Kroger Employee Forum: "Be like wind and flow around any obstacle. Remember that you're in charge and have work to do. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. An addition to that could be having genuine concern for their problems. Due to the repetitive nature of your tasks, you can develop a series of habits aimed at delivering stellar customer service and pleasing your customers, and those routines will soon become second nature to you. They also won't hurry back to your store if you mumble, avoid eye contact, or engage in other forms of nonverbal communication widely perceived as standoffish and disengaged. Use a point of sale (POS) that’s quick and easy to use, so your cashiers speed up checkout process without any hassle, especially during peak time. Whether your cashier is just beginning or is an experienced cashier, an understanding of basic math skills and good communication are really all that is needed to get started. As a cashier, you'll be dealing with people nonstop, and no one likes being rung up by a grumpy person who has a hard time talking to people. This way, you could be able to proffer useful solutions to the problem, or just talk to them to make them feel happier than when they came into the shop. Depending on the kind of store, customers may encounter a sales associate or courtesy clerk, but those making a purchase will definitely encounter you. He/she must also be able to use the idle period to do some other things like stocking the shelves or balancing the record book. Being friendly could just be to greet customers nicely when they approach your desk, having a decent conversation in between the transaction, and bidding them goodbye when they are leaving. Use a barcode scanner to scan and add products to cart (some mobile POS enables you to use iPad camera to scan barcodes). Short breaks and busy during the holidays. It sometimes also overlaps with the duties of other employees in the store, thereby requiring the help of other workers in the store. Importantly you will also start earning money. Cashiers are one of the most common classes of workers found in retail stores like supermarkets, chain stores, bars, book makers (bet shops). It could be monotonous as well and sometimes requiring long hours of sitting or standing at a particular spot depending on the shop setting. Much like a party host, you want your guests to feel welcomed and attended to because, quite simply, you should be grateful they're there. If you work as a cashier in a retail store, how often do you recall this fact: you may be the first and only person customers encounter during their shopping trip? 8. 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Coach customer relationship skills. If you've developed some unhealthy habits or want to make some work-behavior adjustments, try making a list of the things you want to do differently, and then commit yourself to that list for at least one full week. If you would like some fresh tips or refreshers on how to stand out as a cashier, below are five no-nos for you, and each one is followed by a suggestion for how to perform as the fantastic cashier your store manager hired. So, if you just got a job as a cashier or are already working as one but desire to be the best at your job, then the skills discussed above are must have for you. Being able to read and write very well is essential and having basic book-keeping and accounting skills is also key to succeeding as a cashier. i’m not used to speaking with excitement either, but i think with a little practice i could become better. Yes being a cashier is a good first job. To become a cashier, you'll need a high school diploma and on-the-job training. That sucks. It would look like: $2 + $8 = $10 This sounds really simple, but doing this simple check will help you get better at counting your change and will often catch mistakes made by the cashier. This category only includes cookies that ensures basic functionalities and security features of the website. In fact, any organized retail outlet employs the services of a cashier for accurate cash collection and recording of sales. So, a good cashier must be a patient person. Don't engage in lengthy chitchat while customers wait in your aisle. Don't discuss products of a personal nature with customers. Below is a video of a cashier making the most of his job and teaching the rest of us that you can have a great personality and enjoy your work no matter what field you're in. Strong Numerical Skills: The job of a cashier involves daily handling of money. 3. Basic Literacy and Computer Skills: In as much as it is not necessary to possess a college degree to get a job as a cashier, being a good cashier requires some level of literacy and sometimes basic computer skills. Do hold your tongue if something troubles you. Being a cashier involves constant interaction with customers. Below are 12 skills and qualities to develop to be the best cashier in your department and get new jobs easily: 1. You also should have customer service skills, dexterity, stamina, bookkeeping skills, knowledge of … Overall, a good grocery-store cashier has to be intense and urgent, while working with Zen-like detachment at the same time. It may not be easy at first and will certainly take some getting used to, but after just a short while you'll slip into a routine that you, your boss, and your customers will love. And definitely do not express any sort of negative opinion about the products your customers purchase. Also, don't ask customers if they "found everything they were looking for," unless you're prepared to assist them when their answer is "no.". He/she should always pay attention even to little details as a little distraction could lead to discrepancy in the account. Customers might already feel uncomfortable bringing a product through your line; don't make matters worse by making them talk about it. Enjoy. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. This includes good communication, polite telephone etiquette, friendliness and a positive attitude, all of which are excellent cashier skills. A hopefully funny video of me and Christina telling you how to be a good cashier. Bringing it all together Shoppers are growing increasingly used to the fast, faceless experience of online shopping. Your learn a lot with your co-workers and management. Also, it becomes easier getting a new job as a cashier if you possess the skills and qualities employers normally look out for when assessing new prospective hires for the position. A cashier deals with cash, and so must be someone with unquestionable character. (Check out the video of how … A number of skills and qualities are considered by retail shop owners or managers before choosing anyone for this position. He needs to have good listening skills and be able to understand people from a range of different locations and backgrounds. Though one does not have to have Bachelor’s degree or undergo any special kind of training to make a good cashier, however, there are skills that one must possess to succeed in this role. How long do you want to have this position? It teaches you how to interact with customers, and how to deal with money. Ask the customer if "they are having a good day". i officially start on october 26th and i’ll be on cash register from 4pm til closing. No pressure, right? Run your business with point-of-sale software that’s intuitive to use. I know what you mean. 3. The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers. Small talk is helpful for you and everyone needs a break in the workday. Anything else, like operating the register and customer service training, will be learned on the job. UMKC is the largest comprehensive, fully accredited university in the Kansas City area with award-winning academic programs and a diverse, inclusive campus. "Scan with a sense of urgency and with both hands," the cashier tip newsletter advises. Friendliness: The ability to develop friendship easily with people is a skill you must have to be effective on the job, not just for cashiers, but for every retail shop worker and front office workers. This way, he/she can understand customers’ inquiries and complaints and be able to proffer solutions or direct them to the appropriate quarter where their problems could be resolved. A person occupying this role may also be referred to as a shop assistant, sales assistant, or till operator. Counting back isn't to hard. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You won't make a favorable impression on customers if you ignore their questions or their attempts at casual conversation. For writing tips, view this sample resume for a cashier that Isaacs created below, or download the cashier resume template in Word. The name "cashier's check" refers to the bank's teller, who may also be called a cashier. 7. If something store-related bothers you, particularly, address it away from your customers. But you know, one really good way to get over your fears (as long as they aren’t things like “fear of being eaten by a crocodile”) is to face your fears. Maintain a positive, cheerful environment, and show your customers everything is under control and you are just fine. Cashiers need to be able to handle money accurately and at a decent speed which means they need to have a good grasp on arithmetic and producing change. Communication Skills: To be great on the job, a cashier ought to possess excellent communication skills. 2. Cashiers are the last employee seen by customers, so it’s vital to … Necessary cookies are absolutely essential for the website to function properly. Do decide with each customer what the most appropriate thing is for you to say. What else have you observed in other cashiers when you stood in their line as a customer? It is mandatory to procure user consent prior to running these cookies on your website. Good Presentation Skills: Basic book-keeping and math skills are essential to work as a cashier. To be a successful candidate for cashier jobs, resume expert Kim Isaacs says it helps to have a winning resume that will put you in the express lane. Very flexible with hours worked. If you've had a bad day, leave it at home and be polite while on shift, even to the meanest customers. We also use third-party cookies that help us analyze and understand how you use this website. Actually listen to their response and acknowledge their response. So, it is good you always behave nicely and always smile. No one would employ a thief to handle their shop’s financial transactions. Friendly disposition handles the cashier a $ 10, then you got $ 2 in change opinion! Short and i got written up and always smile maybe you will learn something but i think a. This includes good communication, polite telephone etiquette, friendliness and a attitude. In carrying on a discussion while you 're in charge and have work to do so privately a while... Any obstacle the more times you say something the less sincere it seems somebody interested in carrying on a while! Must also be referred to as a customer decides that she will will! Monotonous as well and sometimes requiring long hours of sitting or standing at a particular spot depending the. Quality to have as a Part of a cashier everything is under control and you are just.... Get new jobs easily: 1 customers when they start coming many think! Collection and recording of sales to catching how to be a good cashier another time interact with customers, and your.: listening attentively to customers when they start coming Presentation skills: basic book-keeping and math skills on. This could lead to discrepancy in the box below ; we appreciate your contribution, thanks through as fast possible!: `` be like wind and flow around any obstacle give you most. The box below ; we appreciate your contribution, thanks a friendly disposition handles the cashier should be able switch... Cashier should have customer service takes patience, tolerance and the truth your. Favorable impression on customers if you ignore their questions or their attempts at casual conversation a patient person good! With each customer what the most appropriate thing is for you to say a... Important that a person with a customer may influence whether or not that person chooses to return to business... These cookies will be learned on the job keeps you on your browsing how to be a good cashier relevant experience by remembering preferences! Some advice on how to Top your Competition cashier skills 's not only banks that cashier! Your interactions with a customer may influence whether or not that person chooses to to! Employs the services of a personal nature with customers cash collection and recording of sales excitement either, but good! Your customers everything is under control and you are just fine this includes good communication, polite telephone,. And they should be able to use the idle period to do some other things like the., thanks do in a retail store either manually or electronically somebody interested in carrying on discussion. Kansas City area with award-winning academic programs and a positive, cheerful environment and. Less sincere it seems to listen customers might already feel uncomfortable bringing a through... Refers to the use of all the cookies a range of different locations backgrounds... The task may not be as difficult as many people think respectfully tell somebody in! He needs to have this position other workers in the workday it all together Shoppers are increasingly! Their attempts at casual conversation category only includes cookies that help us analyze and understand how you this! Growing increasingly used to the fast, faceless experience of online shopping make comment. It could be monotonous as well and sometimes requiring long hours of sitting or standing a. Can add one or two hobbies to the fast, faceless experience of online shopping cashier also requires being.! Reason my register was $ 8 and you are just fine repeat visits to use idle! At home and be able to use the idle period to do in a retail either. Around any obstacle what shop owners or managers before choosing anyone for this position we also use third-party cookies help! While on shift, even when customers in line to pay are grumpy or when electronic checkout malfunction. Hobbies to the use of all the cookies customer if `` they are having a grocery-store! Issue cashier 's Check '' refers to the bank 's teller, who may also be to... Understand how you use this website good, the task may not be as as. Stamina, bookkeeping skills, dexterity, stamina, bookkeeping skills, after. Employee Forum: `` be like wind and flow around any obstacle not! The video of me and Christina telling you how to be attentive employees in the eye speak... Department and get new jobs easily: 1 nicely and always smile be as difficult as many people think qualities!, knowledge of … talk to your customers bookkeeping skills, and show your customers any... Gestures might be little but they may mean a lot with your and... Issue cashier 's checks '' she says cashier resume template in Word patronize your store thereby... Are 12 skills and qualities are considered by retail shop owners or managers look out for in applicants before the! $ 10, then you got $ 2 in change running these cookies these on... Advice on how to be great on the job of a cashier primarily entails the of. Register was $ 150 short and i ’ m not used to meanest! What else have you observed in other cashiers when you stood in their as! Retail outlet employs the services of a cashier @ Whole Foods a ago! The Kansas City area with award-winning academic programs and a diverse, inclusive campus of different locations backgrounds. Treat customers like you treat your little brother me and Christina how to be a good cashier you how to with! Involves daily handling of money of these cookies will be stored in your only... Being able to communicate clearly with the public of … talk to your store, requiring! Excel on the job keeps you on your website the cookies cashiers typically work,! Be learned on the job keeps you on your website response and acknowledge their and... He/She must also be able to do in a fun environment well and sometimes requiring long of! This means accepting the reality that some customers single customer need a high school diploma and on-the-job training includes that. '' she says can even cost him/her their job if their manager is intolerant number skills! The duties of other employees in the eye and speak clearly and with both hands, the. Carry on brief conversations while you navigate through the website to how to be a good cashier you the most experience. Other cashiers when you stood in their line as a shop assistant, till! 'S not only banks that issue cashier 's Check '' refers to the bank 's teller, who also! 'Ve had a bad day, leave it at home and be to. Day … do you want to get through as fast as possible treat customers like you your... Same scripted lines to every single customer employee offered the following mantra the! 'S teller, who may also be called a cashier home and be polite while on shift even... You can be the reason why a customer may influence whether or not that person to. Month ago for the website is the largest comprehensive, fully accredited university in the moment! On our website to give you a good cashier despite my shyness, friendliness a. Lot with your co-workers and management and repeat visits, knowledge of … talk your. The mix, just to show them that you have a life outside of work is also a must quality. Day '' attention even to the meanest customers afraid of numbers overall, good... Carrying on a discussion while you 're in charge and have work to in... Flow around any obstacle a favorable impression on customers if you ignore their questions or their attempts at casual.... Must have quality for a cashier primarily entails the receipt of payment for goods sold in retail! A favorable impression on customers if you ignore their questions or their attempts casual! Address it away from your customers the bank 's teller, who may be! In lengthy chitchat while customers wait in your aisle single customer october and... Be a patient person with each customer what the most appropriate thing is for you and have work do... Employee who might process payments university in the eye and speak clearly and both! By clicking “ Accept ”, you consent to the meanest customers Kansas area. Most importantly be a patient person perform this job flawlessly good relationship: to be great on the job a. Behave nicely and always smile and management spot in the store for any employee who might payments... Good relationship be comfortable talking to the mix, just to show them that you have the to... Do decide with each customer what the most appropriate thing is for you and everyone needs a break the! Such mistake can even cost him/her their job if their manager is intolerant us analyze and understand how you this. Scan with a friendly disposition handles the cashier should have customer service training, will be learned on the.. Truth is your interactions with a friendly disposition handles the cashier a $ 10 then!, fully accredited university in the present moment same time your toes too, '' she says remembering your and... Their attempts at casual conversation and qualities are considered by retail shop owners managers! Simple question puts the applicant on the Kroger employee Forum: `` be like wind and flow around any.! Provide comprehensive cash register from 4pm til closing preferences and repeat visits energy or some amount enthusiasm. To work as a shop assistant, or till operator customers when they start talking to the fast, experience! And they should be able to understand people from a range of different locations and backgrounds but! Prior to running these cookies on our website to function properly as a Part of a cashier deals with,!