I'm surprised she didn't call a manager. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. And one expert thinks the problem is getting worse. Category: Funny Customers, Life as a Cashier, Retail Stories Tags: Customers, Humor 4 Comments I go to the grocery store every single day because I grew up with people who went once a week and ended up with a tin can Narnia in the pantry because of it. For the most part, it's overlooked. Kim Bhasin. If customers want product A, you should sell product A, even if you think product B is better. 1. "The customer is always right" line is so misunderstood. Customer: “If you don’t mind me saying so, I really don’t like your haircut at all.” He genuinely did not think he was being rude; he just thought I wanted his opinion. (Business News) Everyone with a job has had a rude customer ruin their day, but how we handle it speaks volumes. One Alabama woman has a different story, however. (Mark Blinch/Reuters) "I don't know if I had one particular horror story. They may be in the minority, but this is also the time of year that customers tend to go nuts while they’re shopping. No matter how justified, it usually ends badly for the employee. The Joys Of Retail. That's when an employee might go off on a customer. Meanwhile, over at Reddit, the "Tales From Retail" and "Tales From Your Server" subreddits are dedicated to employees dealing with difficult customers. The articles/videos/social media posts about how much customers and customer service sucks, about true customer service horror stories, about stories of employee abuse by a customer that was sanctioned or ignored by the company, come from retail workers. Anyone who has ever worked in the retail sector probably knows the age-old motto: “The Customer Is Always Right.” While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! But what if they're already having a bad day or someone says something they just can't ignore? Naturally, some of them are rude. A customer walks up to me. Let's look at several first hand stories to learn more. It's about supply and demand. Every day was its own horror story. 18 Walmart Employees Share Their Worst Customer Horror Stories by Laura Hohenstein. Related: You Are Entitled To Your Opinion, But Not To Our Service So when the question “What was your ‘I’m about to lose my sh*t moment’ with a customer?” was posed on r/AskReddit, the floodgates opened and people who work retail jobs spilled out all of their retail-induced trauma. Many people who work in retail have stories of rude customers. 16 Horrifying Stories Of Angry Customers Going Way Over The Line. 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